Frequently Asked Questions Donator Why is my transaction stuck at the waiting status? If your transaction remains in the 'waiting' status for several hours after sending money, please reach out to us at support@cryptotip.live. Alternatively, you can contact NowPayments support directly and provide them with your order number and destination wallet details. I sent 3.00 USD, but the streamer received a notification of 2.99 USD. Why? The price of the cryptocurrency has changed from the beginning of the transaction to its completion, resulting in a minimal change in the received payment. Streamer Why am I receiving a different cryptocurrency than what people have sent to me? You haven't set your wallet address for a specified cryptocurrency in the NOWPayments dashboard, and it is being converted to the cryptocurrency that you have set as your first wallet address. Why am I receiving less cryptocurrency than what people have sent to me? NOWPayments fee is 1% when crypto is converted and 0.5% otherwise. The rest of the cost is network fees. We (CryptoTip) are not taking any fees. Why are some of the finished payments not displayed? You received them when your stream was offline. You can display them using the "Display" button on your next stream to cheer your donors! Why is my YouTube chat bot not working? You have to log in again on our website to refresh your access token. The notification appeared, but I still don't have any currency in my wallet. The currency is being processed and should appear in your wallet within a maximum of 20 minutes (usually it takes a few minutes). In case of high network traffic, your transaction may take several hours to process in extreme cases. If you haven't received the currency within 24 hours, please contact us at support@cryptotip.live. I would like to have multiple accounts and stream on different platform simunatelousy In OBS, each browser source from a particular domain operates under a single session. Basically, all your browser sources will behave similarly, regardless of their unique notification links or whether they're disabled (not visible). So, to avoid any unexpected glitches, it's advisable to stick to a single account while streaming in OBS. Now, if you happen to be using a different streaming software that allows multiple sessions, feel free to use multiple accounts and browser sources without any worries. However, in case you're using OBS and still want to stream on multiple platforms, there's a workaround. You can utilize the same notification link and donation page to receive notifications. The only difference is that the chat bot will send messages to either YouTube or Twitch, depending on the platform where your account was created. But don't fret, the other components like the notification system, rotator, and donation page will remain unchanged.